Zendesk is a service-first CRM company that builds software designed to improve customer relationships.

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Support Ticketing Connectors

Ticketing connectors give PlayerZero visibility into:

  • Customer complaints
  • Product issue scope and impact
  • Common patterns in customer feedback
  • Feature requests
  • Support volume

By connecting this ticketing source, PlayerZero builds a map of everything your users are telling you about your product and its relationship with the work your team is doing. This enables PlayerZero to measure the customer impact of your code.

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Setup

  1. From the PlayerZero web app, navigate to the home page.
  2. Select the Zendesk connector under the Tickets section.
  3. Login to your Zendesk account if not already logged in.
  4. Enter your Zendesk project domain or the appropriate API key for your project.
  5. Authorize Merge to read and write data through the Zendesk connector.

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