Effective Date: August 28, 2022
The PlayerZero Services utilize a powerful script that creates a new level of ease for companies to understand the usability of their websites and mobile apps. Companies who use PlayerZero Services can get analytics-driven insights about the impact of certain bugs and issues, and get a step-by-step playback of user sessions on their website or mobile app, enabling meaningful insight into their users’ experience, as an effective way to identify problems and other areas for improvement. PlayerZero additionally gives companies the ability to see the developer data (“devtools”) behind each user session to provide better insight into certain problems. PlayerZero exists to make the digital experience better for end-users, and it is only available to companies that share that goal. Please also note that we use PlayerZero on PlayerZero. In this regard, we use a separate instance of the PlayerZero Services to monitor the instance of PlayerZero Services that our customers use.
“PlayerZero” means Testgram, Inc., a Delaware corporation. We may also refer to PlayerZero as “we,” “us,” or “our.”
“PlayerZero Customer” means any customer that has entered into an agreement with PlayerZero to use the PlayerZero Services on its site, including those in a trial environment.
“Personal Information” means any information which may identify an individual, household or device, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last names, home address, billing address or other physical address, email address, telephone number, etc.
“End-User” refers to a visitor to a website or mobile application that uses the PlayerZero Services or a client of a PlayerZero Customer.
“Visitor” refers to anyone accessing the PlayerZero website: www.playerzero.app or go.playerzero.app.
We may collect information about you by the following means:
The types of information we collect varies depending on whether you are a:
Please note that some of this information is collected through cookies, web beacons, and other tracking technologies, which may be operated by our partners who assist us in serving ads or providing other services to you.
You may be able to opt out tracking by cookies or control how information collected by cookies is used via a number of means, as described in Section 7. Your Privacy Options.
This section applies to Personal Information we may process in the usual course of business via the Site.
This section applies to Personal Information of PlayerZero Customers that we may process via provision of the PlayerZero Services. Please note that PlayerZero requests that all Customers provide notice to their website or mobile application visitors that they use the PlayerZero Services.
This section applies to Personal Information PlayerZero may process relating to End-Users of a PlayerZero Customer’s website and mobile apps:
Site and mobile usage and session information. We use first-party cookies on web; a randomly generated ID on Android and iOS for mobile; and local storage on Web and mobile to maintain a coherent scope for a user session across multiple pages or screens on a single website or app. Specifically, we collect information about an End-User's interaction when a PlayerZero Customer uses our Services, including the resources that they access, pages and screens viewed, how much time they spent on a page or screen, and how they reached their website or app. We also log the details of their visits to our Customer’s website or app and information generated in the course of using our Customer’s website or app, such as mouse movements, clicks, page visits, text entered, how long they spent on a page or screen, and other details of their actions on our Customer’s website or app. Please note that PlayerZero does not track sessions between multiple customer websites or apps.
PlayerZero Services do not and will not ever attempt to identify the same person across disparate, unrelated domains. PlayerZero takes pains in its engineering choices to differentiate itself from ad-tracking software. It is a violation of our Acceptable Use Policy for our customers to attempt to build multi-site user profiles for the intent of selling or exchanging lists of users for demographic information.
We do not sell Visitor, Customer, or End-User data to third parties or otherwise share it with non-agent third parties. If this practice should change in the future we will update this policy to identify the parties and illustrate how individuals can exercise their right to opt out of such usage.
PlayerZero takes all reasonably necessary precautions, such as implementing a combination of physical, technical, organizational, and administrative safeguards, to protect the information we collect through the Services. Specifically, at PlayerZero we maintain a robust information security program, institute security controls with the PlayerZero Services, such as TLS certificates and strong authentication options, and give our Customers facilities to exercise good security practices. Although we take reasonable steps designed to protect your Personal Information, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure (including without limitation with respect to computer viruses, malicious software and hacker attacks). We cannot promise that we, or operators who work on our behalf, can withstand security threats in all circumstances.
If you use our Services outside of the United States, you understand that we may collect, process, and store your Personal Information in the United States and other countries.
You may have certain choices when it comes to how we collect and use your information:
We do not knowingly or intentionally gather Personal information about children who are under the age of 13. If you become aware that a child has provided us with Personal Information, a parent or guardian of that child may contact us at [email protected] to have the information deleted from our records. If we learn that we have inadvertently collected the Personal Information of a child under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible and cease the use of that information in accordance with applicable law.
Certain jurisdictions may provide additional rights to individuals with respect to the collection and use of Personal Information that we have collected. For example, you may have the right to request that we: (i) disclose to you any Personal Information that we have about you; (ii) correct or delete Personal Information that we have about you (subject to certain exceptions); or (iii) not disclose or sell your information to a third party (excluding qualified service providers). If you are a resident of any of the following jurisdictions, click on your location to learn more.
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of Personal Information. You have the right to be free from discrimination based on your exercise of your CCPA rights.
PlayerZero may disclose your Personal Information to commercial providers for a business purpose, which includes verifying your identity when you make a payment or registering access to your accounts. When we disclose Personal Information for these reasons, we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not to use it for any purpose except for the purposes set forth in the contract.
To the extent that we collect Personal Information that is subject to the CCPA, that information and our practices are described in our Privacy Notice for Californians page.
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. The categories we use below to describe the information are those enumerated in the CCPA.
Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using Personal Information for any purpose that is not related to our engagement.
The following chart describes information we collect when you act as a customer or prospective customer of our products and services or visit our website. The sources of this Personal Information are described in the “What Information We Collect” section above. We collect this Personal Information for the purposes described in the “How We Use Your Information” section above.
When you apply for a job with PlayerZero, information may be collected about you in multiple ways: you may provide it to us in connection with your application; we may make observations in the application process or collect information from public information sources; or you may authorize us to collect information from other sources, such as a former employer or reference.
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
You have the right to request access to Personal Information collected about you and information regarding the source of that Personal Information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You also have the right to request in certain circumstances that we delete Personal Information that we have collected directly from you. Please note that any disclosures will only cover the 12-month period preceding the receipt of your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
We will not discriminate against you for exercising any of these rights.
You may submit a request to exercise your rights to know/access or delete your Personal Information by:
Upon submission of your request, we will contact you via the email address provided in your request. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In some instances, such as a request for data deletion, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request. With all requests, we will aim to complete requests as soon as reasonably practicable and consistent with any timeframes mandated by applicable laws. If we require more time, we will inform you of the reason and extension period in writing. You may authorize another individual or a business registered with the California Secretary of State, or designate an authorized agent, to make requests on your behalf through these means.
In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
If you are located in the European Economic Area (EEA), Switzerland, or the UK, you are entitled to certain rights, subject to applicable exceptions, under the GDPR, Swiss, and UK data protection laws. Please note that, in order to verify your identity, we may require you to provide us with information prior to accessing any records containing information about you.
We typically will process your information pursuant to the following legal bases:
We also may process your information where it is necessary to comply with a legal obligation to which we are subject.
To submit a request to exercise your rights, please request via email to [email protected] We may have a reason under the law why we do not have to comply with your request, or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Users that reside in the EEA, Switzerland, or the UK have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here (https://ec.europa.eu/newsroom/article29/items/612080).
As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honor your requests, including to continue keeping you opted out of marketing emails, to resolve disputes, to enforce our agreements, to protect our assets, or to comply with legal or other obligations.
Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United States, and other countries.
If you are a resident of the European Economic Area (EEA) or United Kingdom, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.