Streamlined
Issue Reporting
PlayerZero packages user sessions into shareable, interactive reports so you have all the context from the start.
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You can instrument the flight recorder and generate your first session link in just a few minutes. All you need is access to the codebase of the environment you want to capture issues; this where you will be inserting the single line PlayerZero Javascript snippet. Other than that, we recommend finding someone on your team that you can share a session report with and test the experience!
PlayerZero is free to get started. You can get started and upload up to 50 links a month for free. Most users don’t reach that limit. If you need more than that, let’s talk! We're always flexible to the needs of our users and would love to find a solution that works.
Our flight recorder is designed to run on idle, background cycles of your browser. It means we can do our magic with close to no slowdowns.
We’ve built a Javascript API that streamlines report upload and sharing. If your company already has an existing element to capture bug reports in production, like a “report issue” button, a contact form, or anything between, you can tell PlayerZero to grab the link to the entirety of a user session whenever a user interacts with that element.
Our sharing process is as simple as copying and pasting a URL link. But if you have ideas for third party integrations that would be great for your workflow, let us know!
Because the sharing process is as simple as copying and pasting a URL link, teams can easily integrate PlayerZero into their current processes without any added friction.
Using Jira or Linear for your backlog? Just drop in a PlayerZero link and the assignee will have everything they need to validate and fix the issue. How about Slack or Teams? Same process! Just add the link to your comment and the recipient will have full context with the click of a button.
PlayerZero session reports are built to be shared across all areas of the organization, but are only accessible when the team member is part of your “project”.
Anyone who is added to your project can see the full contents of the report (steps, metadata, videos, etc). Everyone else is blocked by default.
Yes! PlayerZero lives by a very simple saying: Allow anyone to participate in the quality initiative. When you’re ready to move PlayerZero into your production workflow, we’ve got you covered with a few different options; integrate the Javascript API into existing elements on your application (ie. a “contact support” button), ask a user to hit command-k, or add the PlayerZero widget to your application.
Oh, and as a reminder, we only capture session information when the user actively flags it. Until then, it sits locally on their browser and off of our servers.
Have you written a bug report for a developer? Did you send a two sentence Slack message instead saying “the thing was broken”? Or maybe you find yourself stuck, trying to remember the steps you took before you ran into the issue? If this resonates with you, then PlayerZero will help you out. Product, design, customer success, QA and support teams find PlayerZero to be helpful to communicate to engineering.
Think of PlayerZero as a flight recorder or a dash cam, except for your website. It captures usage data and stores it locally. When you choose to create a link, we only upload the last few minutes of data on that website up to the cloud. Everything else gets deleted and never leaves the safety of your computer.
Absolutely not. Our recorder has built-in filters for the most common types of sensitive information including (but not limited to) password, email, credit card, cvv, and address fields. We also give teams the ability to add custom JSON Key filters for application specific data. We only want to capture helpful debugging information. Check out our docs and our privacy policy if you want more details.
All servers that run PlayerZero software in production are recent, continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon S3, are comprehensively hardened Amazon infrastructure-as-a-service (IaaS) platforms.
Our web servers encrypt data in transit using the strongest grade of HTTPS security (TLS 1.3) so that requests are protected from eavesdroppers and man-in-the-middle attacks. Our SSL certificates are 2048 bit RSA, signed with SHA256.
tldr; we take security seriously and the data you send us is safe (and encrypted the whole way)
PlayerZero retains user sessions by default for 3 months. This can, however, be configured. If you need a custom retention period, talk to us at hello@playerzero.ai.
